INFO : about contacting us !!!

“Hello, Several solutions are possible : 1 / By Email : It is our preferred method for responding to you because we can take the time needed to be precise with our response without the unnecessary and lengthy discussions, without end, on the telephone. 2 / On the Forum : Take advantage of the advice from frequent users. Whether in free discussion or by subscribing, you will have some very good, fast and varied feedback that will help you make your own judgement call. 3 / Check out the FAQ on the site : There are many detailed answers there. You will find all the most frequent questions and answers. 4 / Come and pay us a visit : The Showroom is open for picking up pre order goods and also so you can see our collections from 4-6pm. Our main job is to deliver directly to you so we open our doors for you after the transport services have passed. 5 / The Telephone : Should be your last resort because it consumes far too much time. 100% dedicated to Service After Sales, the telephone cannot be used to give you advice. In order for you to understand the volumes that we take care of, you must understand that our sales just for a normal Monday alone is what a regular Surf Shop would do in one month. In one week we sell what a big Surf Shop would sell in six months. It is considerable and needs to be taken into consideration. It’s true, there are almost 20 of us here to take care of all your orders, but please understand that answering everyone on the telephone is, more often than not, quite simply impossible. Emails are simpler and there is less anarchy. We are structured to expedite orders within a very short time and absorb the massive influx of orders but only if the communication channels are respected. Thanks to each and every one of you.” Workers : Patrice Guénolé, le GONG Staff et GONG Surfboards. Source : GONG SUP and Surf Staff, we work for you.